Privacy
Your data rights
Ask for a copy of your data, have it corrected or deleted, or object to how it is used. Travr answers within one month.
Have a Travr account? It is self-service.
- Download a copy of your data — Account → Your data in the Travr App, or Profile → Your data in Travr Fleet. A zip with your profile, vehicles, trips, positions, alerts and invoices, ready in seconds.
- Delete your account — same place. It happens 30 days later; you can change your mind until then.
No account, or a request of another kind? Use the form. We confirm it comes from you before disclosing or deleting anything.
What we keep, and for how long
| GPS positions, trips, alerts | 24 months (12 months of history for you, 12 months of reporting buffer) |
| Alert emails we sent | 12 months |
| Website enquiries | 24 months after the last contact, unless you became a customer |
| Account details | While the account exists, then 6 months |
| Invoices and payments | 6 years — tax law |
| Immobiliser and command audit trail | 7 years — insurance and theft claims, without your details once your account is erased |
Older data is removed automatically every night. Fleet operators are the controllers of their vehicles’ data; drivers of a fleet vehicle should ask their operator first. Full details: privacy notice. Complaints: the Information Commissioner’s Office (ico.org.uk) or your local authority.
Or email privacy@travr.pro. Controller: TRAVR LIMITED, 43 Hoy Close, 13 Kew Court, London NW9 4EU, United Kingdom.