Privacy notice

TRAVR LIMITED (“Travr”, “we”; company number 14143712, registered office 43 Hoy Close, 13 Kew Court, London NW9 4EU, United Kingdom) provides vehicle tracking and protection services to riders, fleets and dealers, and is the controller of the personal data described here unless stated otherwise. This notice explains what personal data we process, why, and the rights you have. It applies to this website, the Travr App, Travr Fleet and Travr Admin. Questions and requests: sales@travr.pro.

What we collect

• Account data — name, email address, phone number, company, role and language, provided when an account is created or you are invited.
• Vehicle and location data — the position, speed, heading and status reported by the tracker fitted to a vehicle, the trips derived from it, and the commands sent to it (for example an immobilisation), with who sent them and when.
• Website enquiries — what you type into the waitlist, demo, dealer and contact forms, the page you sent it from and the time.
• Technical data — the IP address and browser of requests to our services, kept in short-lived logs for security.

Why we process it

• To provide the service you or your organisation signed up for (performance of a contract).
• To keep vehicles and accounts secure, investigate misuse and keep an audit trail of commands (legitimate interests).
• To reply to enquiries and to tell you once when the Travr App launches, if you asked (consent — withdraw at any time).
• To meet legal obligations, including financial records of dealer activations.

Fleet vehicles and drivers

For Travr Fleet, the fleet operator is the controller of location data about its vehicles and drivers, and Travr processes it on the operator’s instructions. Operators are responsible for informing their drivers.

Where data is kept and for how long

Data is stored in the European Union (Ireland and Germany); some processing runs in the United Kingdom. GPS positions, trips and alerts are kept for 24 months (12 months of history for you plus a 12-month reporting buffer) and then removed automatically; copies of alert emails for 12 months; website enquiries for up to two years after the last contact; account details while the account exists and for six months afterwards, after which the account is anonymised. Invoices and payment records are kept for six years (tax law) and the immobiliser audit trail for seven years, without your details once your account is erased. The full retention schedule is on the data rights page.

Who we share it with

Website analytics and advertising measurement (Google Analytics, Google Ads, Meta) run only with your consent, given in the cookie banner on travr.pro and changeable at any time; what they collect and for how long is on the cookies page. They never receive the contents of an enquiry form.

Providers acting on our instructions under data-processing agreements: Supabase (database, sign-in and file storage, EU), Netlify (hosting), Hetzner (tracker ingestion, Germany), Mailgun (email, EU), GoCardless (Direct Debit, UK), Google Maps Platform (maps) and, only for fleets that connect their own account, Fleetio. The dealer that activated your subscription sees the activation record only. Authorities, where the law requires it. We do not sell personal data.

Your rights

You can ask for a copy of your data, correct it, have it deleted, restrict or object to processing, and take it elsewhere. If you have a Travr account, downloading your data and deleting your account are self-service under Account → Your data; otherwise use the data rights form or write to privacy@travr.pro. We confirm the request comes from you and respond within one month. You can also complain to the Information Commissioner’s Office (UK) or your local data protection authority.