Frequently asked questions

A compact GPS unit with its own SIM card, wired to the vehicle’s battery and ignition. It reports position every six seconds while the vehicle moves and sleeps when it is parked, waking for movement or a power event.

Motorcycles, scooters, cars, vans, pick-ups and campers — any 12 V or 24 V vehicle. Fleet customers can also bring existing Travr100, GV75MG and GV350MG trackers.

No. The tracker has its own SIM and talks to Travr over the mobile network. Your phone only needs the app.

The tracker’s internal battery keeps it reporting for hours, and you get a power-cut alert the moment it happens.

No. Travr is a tracking and protection product, not a certified insurance device. Some insurers still discount for a fitted tracker — ask yours.

Movement without the key, leaving or entering a zone you drew, power cut, low battery and — for fleets — speeding. One clear notification each, not a stream.

From the app, behind a six-digit PIN. If the vehicle is moving, Travr waits until it has stopped or is below a safe speed before cutting the ignition circuit. Release is the same tap.

Only people you add. A viewer sees the map and trips; only the owner holds the immobiliser PIN.

First as a web app you can add to your home screen, with the native apps to follow. Join the waitlist and we email you once, the day it is ready.

No. Two vans or two hundred, the price is the same per vehicle.

Travr100, GV75MG and GV350MG units move over as they are; other models can usually be added. Send us the model and we will confirm.

Company admins, fleet managers, viewers and watchers who only see the vehicles assigned to them. Dealers see their own customers and nobody else’s.

Yes — the Travr API v1 (REST, JSON, API keys, webhooks) is included with Travr Fleet and dealer accounts at no extra cost. Create keys in the Admin console → Developers; the documentation is at travr.pro/developers.

Apply on the dealer partnerships page. We reply within two working days with an account, a starter batch of trackers and a fitting guide.

Under two minutes at the counter: scan the tracker, type the customer’s email, pick the vehicle. Travr sends the invitation.

You keep your margin on every bike you sell with Travr, and earn a share of each renewal we collect from your customers — paid monthly against your activations ledger.

Riders: the tracker and the first year are bought together at a Travr dealer; renewals are £90 a year including VAT. Fleets: £8 per vehicle per month excluding VAT, billed monthly, quarterly or yearly. See the pricing page.

Yes. Consumers have a 14-day cooling-off period on online purchases; subscriptions can be cancelled at any time and run to the end of the paid period. See the terms of service and refund policy.

In the European Union. Trip history is kept for twelve months and can be exported or deleted on request.

Your own vehicle, yes. Employers may track company vehicles for legitimate purposes and must inform drivers. Never fit a tracker to a vehicle you do not own or control.